Silicone Sippy Cup with Handles and Lid; Anti-Scald Silicone Straw; Silicone Spi

At Ahadi Baby, we are committed to providing high-quality baby and toddler products that bring joy and convenience to parents and little ones alike. We value your trust and aim to ensure a smooth shopping experience. To protect both our customers and our business, we have established the following return and refund policy:

Eligibility for Returns

1. Timeframe: Items are eligible for return within 30 days of receipt. 
2. Condition of Items: Products must be unused, in their original packaging, and in a resellable condition. Any items that show signs of use, damage, or missing parts may not qualify for a refund.
3. Proof of Purchase: A valid proof of purchase (receipt or order confirmation email) must be provided.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for returns or exchanges:
- Products that have been used, washed, or altered.
- Items marked as "Final Sale" or "Clearance."

Return Process
1. Contact Us: To initiate a return, please email our customer service team at [support@ahadibaby.com](mailto:support@ahadibaby.com) with your order number, the item you wish to return, and the reason for the return.
2. Approval: Once your return request is approved, we will provide you with a return authorization number and instructions on where to send the product.
3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure your return reaches us.

Refunds

1. Processing Time: Refunds will be processed within 7–10 business days after the returned item has been received and inspected.
2. Method of Refund: Refunds will be issued to the original payment method used for the purchase.
3. Deductions: If applicable, shipping fees, restocking fees, or discounts applied at the time of purchase will be deducted from the refund amount.

Exchanges

If you would like to exchange an item, please contact us to check the availability of the replacement product. Exchanges will follow the same steps as returns.

Defective or Incorrect Items

1.Reporting Issues: If you receive a defective or incorrect item, notify us within 7 days of receiving the product.
2. Resolution Options: We will arrange for a replacement, repair, or refund at no additional cost to you.

Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the item has already been shipped.

Contact Us

If you have any questions about our return and refund policy, please do not hesitate to contact us:
- Email: [support@ahadibaby.com](mailto:support@ahadibaby.com)
- Phone: +27 (0) 123 456 789

Thank you for choosing Ahadi Baby. We appreciate your support and understanding as we strive to deliver products that make parenting more enjoyable.

Shipping Policy

1. Delivery Timeframes:
   - Orders are processed within 1–3 business days after purchase confirmation.
   - Delivery within South Africa typically takes 3–7 business days. International shipping times vary by destination.

2. Shipping Costs:
   - Shipping fees are calculated at checkout based on the destination and order weight. 
   - Free shipping may be offered for orders exceeding a specified amount (details available on our website).

3. Tracking Information:
   - Once your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your package.

4. Undelivered or Lost Packages:
   - If your package is not delivered within the expected timeframe, please contact us. We will work with the courier to locate the package or arrange a replacement if deemed lost.

5. International Shipping:
   - Customers are responsible for any customs duties, taxes, or fees that may apply to international orders.

Contact Us

If you have any questions about our shipping policy, please do not hesitate to contact us:
- Email: [support@ahadibaby.com](mailto:support@ahadibaby.com)
- Phone: +27 (0) 123 456 789